Shipping and Returns

Product Returns

We will accept return of un-used and un-opened items (ie: sprouters and juicers) only. We are a tiny company and our margins are very low. If you have NOT used your item and you have all the original packaging: you may return it to us (you have to pay the shipping) for a refund. We will credit your card the cost of the item minus a 15% restocking fee.

We do not accept returns of used items.

We do not accept return of seed - though we will credit your account if your seed is in fact not good at the time you receive it. Since we sprout these same seeds we know they sprout well, so instead of returns, we force you to learn how to sprout the seeds correctly. We can teach you that, and that's why we're here - to teach you how to sprout! If you are having problems sprouting something, try this:


1. Read the in-depth page for the seed you are sprouting.
2. Visit our Help page.
3. Join our Web Group.
4. Write us an E-mail using our Contact Form.

Try and see this our way: We sprout the same seeds you get from us. We sprout them in the same Sprouters we sell. We get great sprouts from these seeds. We've grown over 200 TONS of sprouts and tens of thousands of trays of Grass and Greens. If we can't help you - who can??? If we accepted seeds back - we'd have people giving up on sprouting instead of learning. We'd go out of business and the quitters would never know what they were missing! To us this seems like the height of logic.

We have to point out that we do not make any false claims to sell products - in fact we warn customers to avoid certain products. We feel that our honesty compensates for our strict return policy. We also point out all over our site, that we are a small family business, and frankly you just can't expect a family business to run like a big corporation.

 If you still feel that you have to return something - our address is:

Sproutpeople
170 Mendell St.
San Francisco, California 94124

Shipping

We ship orders as soon as possible - usually within 2-3 business days.  We insure all shipments. Our shopping cart lists several shipping options.

You choose your shipping method as you checkout of our online shop.

So as not to delay your order,
please keep in mind:

UPS Ground may be used ONLY if we are shipping to a STREET addresses in the United States.

If we are shipping to a PO BOX, APO or AFO you must choose Priority Mail.

If you have chosen Expedited Shipping (UPS Next Day, 2nd-Day, or 3-Day), PLEASE e-mail us as soon as you place your order so that we can move it to the front of the line.  If for any reason your order is processed too late to make it to you by the expedited delivery date, we will hold your order and contact you.

If you are outside of the US, you will only see Postal options. ALL shipments outside of the US go via the US Postal Service. How they get delivered in your country will vary from place to place, but it is from the USPS that your delivery person got your package.

Be sure you provide the EXACT SHIPPING ADDRESS! If we ship to the wrong address it will come back to us and you will have to pay both the cost of that return (UPS charges us to return packages) and also to have it shipped again. If UPS delivers to an address other than that which you give (ie: You forget to put the apt. number or you give us 4700 when the address is 4722), they charge us eleven (11!) dollars. We will charge that to your card, so make sure your address is EXACT.

You must provide the EXACT Address your credit card bills are sent to as your BILLING address. If the address or zip/postal code don't match, your order will never get to us. You may ask us to ship anywhere as long as you provide the correct billing address, if you live in the US. We no longer send international orders to any but the Billing Address. We've been "taken" too many times to do anything else.

We are a very small business.  We usually print orders a day or two after they are placed.

We fill orders in the order they are received.  If you need us to prioritize your order - if you chose Expedited Shipping or it is a Gift that you're late in ordering or it is time sensitive in some other way, you need to e-mail us as soon as you place your order so that we can satisfy your needs.  We love to help kind people so don't feel bad asking to move to the front of the line, we just need to know who needs special service.

For those of you who have us ship via Priority Mail...
We will use Flat-Rate boxes whenever it is economical for you and possible for the items you ordered to fit in one. There is no way for our shopping cart to know what will and will not fit in any size box - so it can not offer you flat-rate shipping at checkout. So, if it is a good idea and your items will fit - we will use flat-rate. If we can save you $2 or more we will credit your credit card for the money saved in shipping this way. You do not need to ask us. We want you to spend more of your hard earned money on sprouting seeds and supplies - and less on shipping. As always - we do the best we can. Please trust us to do so. We issue credits once weekly, so practice patience if you can stand to.

Free Shipping is limited to U.S. addresses.
We are sorry but the cost of shipping outside of the U.S. is just too much for us to absorb. Running any size business is tough in these trying times. We pay more for every single thing every single year - seeds, labels, boxes - you name it. If we can ever figure a way to offer Free Shipping world wide, we will be thrilled to offer it to you.
While we're on the subject of Free Shipping - We have a $60 minimum because we determined it was necessary for Sproutpeople's survival. The heavier your order (by weight) - the less it costs (per pound) to ship your package (we still have to pay (UPS and the USPS) to ship your package). If we offered Free Shipping on everything, many folks would order single items (we would) - and we'd actually lose money on those orders - and then Sproutpeople would not survive - and then our web site would cease to exist - and then how would you know how to grow sprouts? And what would become of us?

Delayed Packages

99.9% of all packages make it to their destination on time. However, there can be delays due to bad weather. Rarely, a package gets mis-delivered to a neighbor’s house, or it is left behind at a delivery hub, or unfortunately, stolen from a front porch. If your package is delayed beyond a couple days, let us know and we will begin an investigation to recover it. We will keep you apprised every step of the way. Here is what will happen if you report to us that your package was not delivered:

For Domestic Ground US Priority Mail and UPS packages, 1-2-3:

1. As soon as you contact us, we will initiate an investigation to find your package. It is often faster to spend a few days locating the original package than it is to send a new one right out. Most packages are recovered in a few days.

2. Although most delayed packages do make it to their destination in a reasonable amount of time, an investigation can take 7 to 10 business days, so please mark your calendar.

3. Immediately after the investigation, we will contact you to let you know if the original package was found and is on its way to you, or if we will be sending you a replacement.

For Domestic Expedited UPS packages:

Non-Ground, Expedited UPS packages virtually always make it to their destinations on time. But if you have chosen UPS Next Day, UPS 2 Day or UPS 3 Day Service and your box is delayed, we will make sure you get a replacement right away.

For Delayed International Priority Mail Packages

Most times, US Priority Mail International packages are delivered in a reasonable amount of time. But sometimes, they can be delayed. Once a package leaves the US, there is nothing we can do to make it go faster. We must wait 45 days from the date of shipment before we can send you a replacement or a refund. We know that this can be frustrating, but please understand that most delayed international packages are delivered within 45 days. We ask you to please be patient and to acknowledge that there can be a lengthy wait while your package makes its journey to you. You must assume this possible inconvenience.

Mark your calendar 45 days from the date of shipment. Let us know if you do not have your package by that date. If you do not receive your package within 45 days, please tell us if you want your money back OR if you want a replacement package sent.