Refund policy

Due to health and safety concerns we cannot accept returns of used or opened items. We will accept return of un-used non-seed items only. We are a tiny company and our margins are very low. If you have not used your items you may return them to us for a refund. We will credit you the cost of the items minus a 15% restocking fee. 

 If you wish to return unused items because you are having problems sprouting something, try this:

1. Read the in-depth page for the seed you are sprouting.
2. Visit our Help page.
3. Write us an E-mail using our Contact Form.

Try and see this our way: We sprout the same seeds you get from us. We sprout them in the same Sprouters we sell. We get great sprouts from these seeds. We've grown over 200 TONS of sprouts and tens of thousands of trays of Grass and Greens. If we can't help you - who can??? If we accepted seeds back - we'd have people giving up on sprouting instead of learning. We'd go out of business and the quitters would never know what they were missing! To us, this seems like the height of logic.

We have to point out that we do not make any false claims to sell products - in fact, we warn customers to avoid certain products. We feel that our honesty compensates for our strict return policy. We also point out all over our site that we are a small family business, and frankly, you just can't expect a family business to run like a big corporation.

Cancellations: We understand that sometimes an order needs to be canceled. Life happens!  But please note that cancelations cost us 3.5% in fees on the total order. We reserve the right to assess that charge when issuing refunds on canceled orders.

Payment for Large orders: It is our experience that if credit card fraud occurs, it usually occurs on large ticket items. For this reason, any order over $500 must be paid for with a check or money order unless we have previously approved it. This payment method can be selected at checkout. We reserve the right to Void any order not following these rules. For our regular customers who may have larger orders, please just use our contact form or email us at helper@sproutpeple.org to ask for us to waive this rule. We apologize, but we have had a number of fraudulent big-ticket charges recently. This is to protect cardholders as well as Sproutpeople!